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Position Descriptions

Storefront Team Member

As a team member your top priority is guest satisfaction.    Whether you are the very first person our guests encounter or producing quality finished bakery items that our guests come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences.   Your energy and passion for guest service are what make you a top team member in this fast-paced environment while your ability to multi-task and communicate with your fellow team members will contribute to your success.

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Our Team Members are the smiling faces serving our guests at our drive thru's, front counters, and sandwich stations. As part of this position you will be trained in each of these areas. You will be deeply immersed in training to learn about our operations standards, food safety, health and safety, cleaning and sanitizing, and guest service. Part of this position will include maintaining our restaurant's cleanliness. As part of the position you will be required to sweep, mop, clean restrooms, change garbages, clean the parking lot, clean the dining area, and clean behind the counter. 

 

Apply to this job if you:

  • Demonstrate a passion for guest service and creating exceptional guest experiences

  • Enjoy working with a successful team in a safe environment

  • Have a strong work ethic and are committed to your team

Production Team Member

As a production team member your top priority is guest satisfaction.  You take pride in producing quality finished bakery or menu items that our guests come to enjoy and love.  You assist in serving guests where necessary and respond to special guest requests in a friendly manner. You follow Tim Hortons standards and guidelines when preparing products for our guests as well as follow all operating guidelines for each piece of equipment.  You support a clean environment through regular clean up; maintain a neat and professional appearance in accordance to our company policy, minimize food waste and maintain freshness of products. Your energy and passion for guest service are what make you a top team member in this fast-paced environment while your ability to multi-task and communicate with your fellow team members will contribute to your success.

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Our Bakers produce the bakery items for our restaurants, as well as preparing other hot and cold food products for the sandwich unit. You will be deeply immersed in training to learn about our operations standards, food safety, health and safety, cleaning and sanitizing, and guest service. Part of this position will include maintaining our restaurant's cleanliness. As part of the position you will be required to sweep, mop, clean the kitchen area, change garbages, and maintain the bakery equipment and smallwares.

 

Apply to this job if you:

  • Demonstrate a passion for guest service and creating exceptional guest experiences

  • Enjoy working with a successful team in a safe environment

  • Have a strong work ethic and are committed to your team

  • Previous food preparation experience considered an asset.

Leadership

As a Restaurant Manager you empower and lead your team to deliver exceptional guest experiences.   You promote a respectful team environment and manage team members with open communication and understanding. You have the knowledge, skills and long term vision to support the Restaurant Owner in running a successful business.   You are an expert at recruiting, training, and coaching a diverse team to achieve and maintain Tim Hortons' high standards of operation. Your high standards for operational excellence allow you to easily plan and execute methods of increasing sales and achieving targeted costs. You thrive in the fast paced atmosphere and love coming to work every day!

 

Your 3 -5 years of quick service experience in a supervisory role combined with your practical knowledge of recruiting, training and coaching team members makes you an ideal candidate for this role.

 

Apply to this job if you:

  • Demonstrate a passion for guest service and creating exceptional guest experiences

  • Pride yourself on building relationships with guests and your team

  • Have strong operational experience

  • Have a passion for coaching and mentoring and are comfortable delegating tasks

  • Are ready to take on the full responsibility of running a Tim Hortons restaurant

  • Enjoy leading a diverse team in a fast-paced environment

  • Are able to engage others and develop high performance within your team

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